Our guest communications solutions focus on providing great hospitality and creating memorable moments for guests. The more you know about your customers, the more you can personalize their experience.
Guest Communications Solutions
Connect With Your Customers
Our guest communications tools and programs are powered by data insight and driven by custom-built strategies to empower timely, meaningful interactions. With our ability to micro-target your audience, we can help you reach the right people at the right moment in their customer journey.
Email management & eSuite
Send your guests targeted, personalized emails that reflect their interests. Here’s more about our robust email capabilities.
Boomerang cart abandonment program
Convert abandoned shopping carts into completed reservations and recover lost revenue with Boomerang. When a guest starts the reservation process but doesn’t complete it, Boomerang sends up to three automated, branded emails encouraging them to finish booking.
Triggered emails
Our customized triggered email programs increase awareness of your amenities, drive outlet revenue and convert one-time guests into repeat customers. Since these campaigns are automated, our process does the heavy lifting—not your marketing team.
- Opt-in instant offer
- Pre-sell
- Post-stay
- Same time last year
- Special occasions
- OTA conversion
- First time to lifetime
- Group to transient
- Non-responders
- Canadian consent
- Custom automated campaigns
Lifecycle campaigns
Stay top of mind with recent guests through our automated three-touch lifecycle program. With emails sent five days, 35 days and 95 days after their stay—or on the timeline you specify—guests are encouraged to start planning their next visit.
eConcierge outlet reservations tool
Give your guests the opportunity to book outlet reservations and make special requests online, before they’ve even walked through your door.
LEADGen prospecting tool
Turn your group and meeting prospects into clients. Newly acquired leads are incorporated into a small batch email and/or direct mail drip campaign designed to give your team the time to convert these prospects into clients through a direct contact effort. Telephone contact rosters are provided.
Our hospitality-centric guest communications solutions and resources help you provide a personalized experience that makes your guests come back again and again.
