A force multiplier
for hospitality

We strive to simplify the complex for our hospitality clients, helping you understand the story your guest data is telling–and then act on it.

We can help with that

Connect guest data, marketing strategy and creative design with our fully managed CRM and marketing automation products. The HMA Marketing Platform is the heart of our solution and a game changer for hospitality companies that need to do more with less.

The HMA Marketing Platform

Data Intelligence

Target the right customers at the right time

Email Marketing

Send emails that are as beautiful as they are effective

Guest Communications

Connect with your guests before, during and after their visit

Creative Development

Tell your story in unique and
engaging ways

It all starts with eSuite

eSuite is the heart of the HMA Marketing Platform. It’s a customized, cloud-based portal for managing your marketing campaigns, tracking results and learning from your guest data.

Automated doesn’t mean auto-pilot

Our hospitality products can help you stand out in a crowded market, improve guest relationships and increase revenue, all while lifting the burden off your sales and marketing team. Though many of our products are automated, they’re backed by customized strategies and a team that gets to know you and your unique needs to help you drive momentum, maintain consistency of effort and deliver impressive results.

Boomerang cart abandonment program

Convert abandoned shopping carts into completed reservations and recover lost revenue with Boomerang.

Triggered emails

Our customized and automated email programs increase awareness of your amenities, drive outlet revenue and convert one-time guests into repeat customers.

  • Opt-in instant offer
  • Pre-sell
  • Post-stay
  • Same time last year
  • Special occasions
  • OTA conversion
  • First time to lifetime
  • Group to transient
  • Non-responders
  • Canadian consent
  • Custom automated campaigns

Lifecycle campaigns

Stay top of mind with recent guests and encourage them to start planning their next visit with our automated three-touch lifecycle program.

eConcierge outlet reservations tool

Give your guests the opportunity to book outlet reservations and make special requests online, before they’ve even walked through your door.

VIPNotify special guest alerts

Don’t miss the opportunity to provide a little something extra for your VIP guests. When their reservations are identified in your PMS flow, an automated email alerts you a week prior to their arrival.

LEADGen prospecting tool

Turn your group and meeting prospects into clients with this small batch email and/or direct mail drip campaign.

You’re in control

Whether you need the full HMA Marketing Platform solution or just part of it, we’ll work with you to create the perfect menu of services.