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Booking Recovery for Hotels
Automated journeys that drive direct, high-margin bookings.
Easy
Set up once and let 3‑touch email journeys recover abandoned bookings in the background.
Affordable
Flat, predictable pricing for most properties at less than $350 per month.
Effective
Hotels see an average 8% conversion rate on recovered bookings and 400%+ ROI.
Boomerang Hotel
Booking Recovery
Boomerang is hotel booking recovery software that wins back guests who start a reservation but never complete it, capturing revenue most CRMs miss. It connects directly to your booking engine, identifies abandoned bookings in real time, and automatically triggers a proven three‑touch email journey. Hotels using Boomerang typically earn 400%+ returns, with case studies exceeding 5,000%, all for less than $350 a month.
In the Travel and Hospitality Sector
80%
of bookings are abandoned
$10 billion
in revenue is lost annually
Drive Revenue. Effortlessly.
Re‑engage travelers who leave mid‑booking with personalized emails that reflect your brand and remind them their trip is only a click away. Boomerang runs a three‑touch automated journey that works quietly in the background, so you capture lost revenue without lifting a finger.
Boomerang clients average over
400%+ return on cart recovery.
Track your Performance
Keep a close eye on progress with simple daily reports. Monitor conversion rates, email activity, cart activity, and total revenue recovered so you can clearly demonstrate ROI to ownership and management.
Remind Me
Remind Me appears as users are about to exit your booking engine and offers to email them the details they were viewing. This subtle prompt builds your remarketing audience and gives you another opportunity to convert potential guests before they disappear.
A CALIFORNIA COASTAL PROPERTY
5,702% ROI
WITH BOOKING RECOVERY
Impressive results, guided by experts
One coastal California property implemented Boomerang and generated a 5,702% return on investment from recovered bookings. Our expert marketers guided the hotel through campaign setup, crafted compelling messages, and optimized timing and offers to convert abandoned reservations into direct revenue.
Intuitive dashboard
View arrivals and print guest arrival reports for your team. Open and view guest profiles. Select and verify amenity deliveries.
Leveraging Intelligencia’s customizable VIP algorythm, Valet identifies guests who often fall off the radar. We begin by providing useful guidelines to open a valuable team dialog to help you define your VIP tiers, followed by implementation of a customized data algorithm that runs moving forward.
VIP Identification
Daily alerts of your VIP arrivals
Valet includes daily automated arrival notifications sent via email to property-level staff so they can coordinate and deliver a personal touch. Access the program via a safe and secure browser login for authorized individuals.
Customize profiles & amenities.
Create an array of amenity selections your team can work with that showcase your property and destination by season. Establish and view your amenities by guest tier level.
Valet at your service
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Booking Recovery FAQs
Q: What is hotel booking recovery?
A: Hotel booking recovery is the process of identifying guests who start an online reservation but do not complete it, then following up to bring them back to finish booking. Boomerang automates this process for hotels through booking‑engine integration and email journeys.
Q: How does Boomerang connect to our booking engine?
A: Boomerang integrates with your booking engine to detect abandoned carts in real time and securely pass the details needed to rebuild the reservation. Guests receive branded emails with a direct link back to complete their stay.
Q: What results do hotels usually see?
A: Hotels using Boomerang average around an 8% conversion rate on recovered bookings and more than 400% return on cart recovery. Some properties, like a California coastal hotel, have achieved over 5,000% ROI.
Q: How much does Boomerang cost?
A: Most properties can run Boomerang for less than $350 a month, with clear pricing and no long‑term IT project required. Because of the recovered revenue, many hotels cover the monthly fee with just a few bookings.
Q: Is booking recovery hard to manage for our team?
A: Once Boomerang is configured, the three‑touch journeys run automatically in the background so your staff does not need to manage campaigns every day. You can still adjust messaging, timing, and offers with help from HMA’s marketing experts.
Q: Does this help with direct bookings versus OTAs?
A: Yes. Recovered bookings come through your own booking engine, so the revenue is direct and commission‑free. This helps shift more demand away from third‑party channels and into higher‑margin direct business.
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