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Automated Guest Journeys for Hotels
Turn guest data into perfectly timed OTA winback, bounceback, and re-engagement campaigns that drive direct bookings and loyalty.
Nurture Relationships.
Turn Prospects into Lifelong Guests.
Build loyalty through behavior-based campaigns that guide guests from first stay to lifelong advocate. Intelligencia automates multi-touch sequences such as OTA winback, Group-to-Transient, and First-Time Bounceback campaigns--each proven to drive direct bookings and higher retention. Whether it’s a pre-arrival reminder, post-stay follow-up, or seasonal offer, every Journey keeps your brand present at the exact moment of decision.
Target the Right Guests, Automatically
Precision segmentation powers every Journey. Intelligencia combines demographic, behavioral, and spend data to deliver campaigns that reach business travelers, couples, families, and high-value repeat guests--without manual effort or broad blasts.
Automated Campaigns That
Never Sleep
Journeys run continuously in the background, responding in real time to booking activity and guest behavior. Triggers can include OTA bookings, inactivity windows, anniversaries, or stay milestones. Campaign types like OTA Winback, Group-to-Transient, and First-Time to Lifetime work 24/7 to drive direct bookings and nurture loyalty.
Custom Journeys for Every Property
No two brands communicate the same way. HMA’s team builds fully custom Journeys aligned to your property’s goals—upsells, pre-arrival offers, birthday campaigns, or loyalty reactivation. Every sequence is tested, monitored, and optimized by HMA experts for flawless performance and compliance.
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Performance Managed by Real People
Automation doesn’t mean autopilot. HMA’s specialists monitor deliverability, manage replies, and handle testing to ensure every message renders perfectly, meets ADA standards, and complies with evolving data privacy laws. You get true white-glove service with measurable ROI.
Stand Out in a Crowded Market
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