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Blog Stories


Micro-Segmentation for Hotels: Beyond City, State, and OTA Bookers
In a world where personalization drives revenue, micro-segmentation is what separates cookie-cutter campaigns from ones that truly connect.

HMA Staff
Jul 283 min read


Rethinking Loyalty: A Modern Approach to VIP Management for Hotels
Not every loyal guest wants to join a points program. Many don’t need rewards to feel connected - they just want to be remembered. And...

Bryn Tyler
May 212 min read


Crafting exceptional hospitality experiences through personalization
In the world of hospitality, creating lasting impressions is crucial to success. The value of repeat VIP business in the hospitality...

HMA Staff
Nov 15, 20233 min read
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