Blog Stories

Not every loyal guest wants to join a points program. Many don’t need rewards to feel connected - they just want to be remembered. And...

Great service isn’t luck — it’s data-driven. Exceptional guest service doesn’t just happen - it’s powered by insight. With Valet, HMA’s intelligent VIP management  solution, hotels can anticipate guest needs, automate recognition, and deliver personalized moments that turn stays into stories. This post explores how data-driven service and automation elevate on-property experiences. How VIP Management Elevates the Guest Experience Today’s travelers expect recognition. They wan

HMA Expands Their CRM Management Solution For Hospitality With The Release Of Valet VIP Management Platform (SaaS) Valet redefines VIP management for hotels  by centralizing guest data, automating recognition, and improving personalization at scale. Built as a modern VIP management platform for hotels , it helps teams deliver exceptional guest experiences without manual tracking or data silos.   Source: Hospitality Newsmaker Alert   A Smarter Approach to VIP Management Platfo

Personalization in hospitality isn’t just about addressing guests by name—it’s about anticipating their needs. This article explores how VIP personalization for hotels  transforms guest data into meaningful experiences, builds loyalty, and increases ROI. Discover how data insights, segmentation, and HMA’s Valet VIP management solution help hotels deliver tailored experiences that keep guests coming back. The Power of VIP Personalization for Hotels In hospitality, small gestur